GENERAL TERMS OF SERVICE

1. Legal Document

   1. This is a legal agreement pertaining to the translation services provided by Colombo Translation Ltd (“The Company”). If you do not agree with the Terms and Conditions contained herein, you are not authorized to continue using this site and/or place orders with the Company.

2. Use of Website, Quotations and Orders

   1. By your continued use of this website and/or submission of document(s) for quotation/translation, you are demonstrating to be in complete agreement with these terms and conditions, and you warrant that you are legally capable of entering into binding contracts.

   2. Any quotation provided by Colombo Translation Ltd shall be free of obligation, and may be withdraw at any time, until the order is confirmed in writing by both parties and/or payment is received.

   3. A Client shall be deemed to have entered into a binding Agreement with Colombo Translation Ltd once the order is confirmed: i.e., when written confirmation is provided by both parties via e-mail and an invoice number or order number is issued.

   4. Once the order is confirmed, said service contract may only be terminated early without penalty to the Client if the translation work has not yet started. Colombo Translation Ltd reserves the right to charge the Client for any work, even partial, already completed thus far.

3. Delivery and Deadlines

   1. ​The translation will be delivered within the timeline and in the method established in the quote accepted by both parties. Any changes to the delivery method will be subject to a surcharge if applicable, payable immediately upon request.

   2. In the event that after an order is accepted, the Client modifies the document(s) or delivery method, the Company reserves the right to amend the price and delivery time.

   3. The Company reserves the right to delay the delivery within reasonable time due to unforeseen circumstances, illness or force majeure.

   4. Should any issues arise in meeting the deadline, the client will be notified in advance in written form at least 2 days before the completion date, or 24 hours for 1-2-day delivery times. 

4. Data and Confidentiality

   1. In order to provide you with the service you requested, you will be asked the following information: your name and/or company name, your email, your phone number, your or your company’s billing address, and your shipping information (if applicable).

   2. Colombo Translation Ltd undertakes to treat all the information and documents provided by a client as confidential. In order to provide the service requested, you will be required to submit the documents requiring translation, some of which may contain sensitive data. Colombo Translation Ltd. is committed to protecting your information, and relies on security measures including, but not limited to, password protection, encryption, 2-step authentication, secure networks and third-party security applications.

   3. The Company will take reasonable measures to protect your documents, however, it will not be liable for damage to or the loss of any documents entrusted.

   4. Furthermore, due to the nature of internet communication, the Company cannot guarantee security of data and therefore the Company cannot be held liable in the unlikely event that a third-party may fail to comply with their duty of non-disclosure, and shall not be liable for any loss or damages caused by using this technology.

   5. Your data is collected solely for the purpose of fulfilling the translation order, to meet accounting requirements in accordance with the Canada Revenue Agency, and for the Company’s data analytics and remarketing.

   6. To learn more, please view our Privacy Policy on our website www.colombotranslation.com

5. Use of Contractors

   1. The Sole Shareholder of Colombo Translation Ltd is the main translator and manager. The Company shall also be entitled to engage the services of third-parties: i.e. independently operating linguists, translators or other agency. Said third-parties shall be bound by a non-disclosure, confidentiality and service agreement, and undergo a screening of their qualifications and skills.

   2. The Client may request for additional non-disclosure agreements to be signed by the shareholder or other linguists. The Company reserves the right to refuse and consequently refuse service.

   3. The Company undertakes to assign one or more linguists or translators to each project based on the language combination requested and the best qualifications and field of expertise for said project.

6. Performance

   1. Except as otherwise provided, the Service Provider will have full control over working time, methods, and decision making in relation to provision of the Services requested once the order is accepted. The Service Provider will work autonomously and not at the direction  of the Client. However, the Service Provider will be responsive to the reasonable needs and concerns  of the Client.

7. Refusal of Service

   1. We reserve the right to refuse service for certain reasons including but not limited to:

      1. inability to provide an acceptable level of translation quality (in compliance with the professional code of ethics of translators)

      2. inability to meet the deadline requested

      3. inability to obtain the correct information to fulfill accounting, legal and service requirements

      4. We reserve the right to refuse or cancel your order if fraud, falsification of documents or an unauthorized or illegal transaction is suspected.

8. Complaints and Refunds

   1. Clients are required to notify the Company in writing, of any errors, omissions, or concerns with the translation work provided, within 15 business days of receipt of the digital delivery. The Company reserves the right to charge the Client for any amendments requested caused by client errors, original document errors or incorrect information provided.

   2. The Company is committed to resolving any issues and making any corrections required as soon as possible. However, the Company is not liable for any damages caused by said delays.

   3.  Any order paid for can only be refunded if orders are cancelled due to suspected fraud, falsification of documents or an unauthorized or illegal transaction, you will be refunded 100% of the total if the work has not been completed, or the % of work that has not yet been completed at the time when the breach has been discovered.

   4. Any other refund request shall require written permission and consent of Colombo Translation Ltd.

9. Prices Policy

   1. The Company reserves the right to revise its prices at any time prior to accepting an order.

   2. The prices quoted may be revised by the Company subsequent to accepting an Order in the event of any changes in shipping or courier fees, if applicable, which are out of the control of the Company.

10. Payments

    1. The Client is responsible for paying the price agreed upon, using the method agreed upon during the order confirmation phase. Failure to do so will either delay the start of your project, the delivery or result in a late penalty charge.

    2. By accepting the order you agree to pay the invoice upon receipt, within 15 days or within 30 days as agreed upon during the order confirmation/quotation phase or as stated on the invoice, and using the various methods provided therein.

    3. All payments shall be in CAD $ unless otherwise agreed upon in writing.

11. Penalty for Late Payments

    1. ​Late payments will incur a surcharge of 5% monthly for every month past due.

12. Return or Deletion of Property

    1. The Company agrees to return to the Client, destroy or permanently delete any property, documentation, records, or Confidential Information which is the property of the Client, upon written request or if bound by a specific agreement.

13. Indemnification

    1. Colombo Translation Ltd. will not be liable for any loss or damage, incurred by the Client or its assignees, successors, affiliates, officers, agents or employees, whether direct or indirect, as a result of the translation service provided, including errors and omissions.

    2. The translations shall be provided “as-is” by the company, and will be completed to the best of the company’s ability, in the interest of meeting the client’s requirements and specifications, but are not guaranteed to be error free and therefore are not provided with any other guarantee.​

14. Jurisdiction

    1. ​Any disputes will fall under the jurisdiction of the Court of British Columbia, Canada.

15. ​Amendments

    1.  The Company reserves the right to amend these General Terms of Service at anytime and without notice. Updated copies are posted on our website: www.colombotranslation.com